|
LCG-1 User Support
Mandate:
Recommend the initial LCG-1 user support model, including:
- Define the scope of responsibilities for a call-center and/or
helpdesk type facility serving LCG
- Define the call center – one place or many, and define the
process for communication to ensure problem resolution and tracking
- Define acceptable user expectations (or service level agreements),
including the framework within which to implement these
- Define how such a facility interacts with local support services
at sites providing grid resources
- Recommend procedures and tools to track and coordinate distributed/grid
problem resolution
Members: none yet ...
|
